Managing Conflict with Confidence: 7 Skills You Didn't Learn on the Playground
Learning Lab
Presenter: Marci Moore, BA, ACC; Pam Williams, BS, ACC
Monday August 17,
11:00 –
12:15 pm
Hashtag: #asae09 lm6
More Information
Discover ways to master conflict management with seven surprisingly easy behaviors that will turn down the heat and ultimately strengthen relationships with your board, staff, members, volunteers, and colleagues.
Recent Contributions
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ewengel
#asae09 sometimes the behavior you change is to end relationship - not everything has a happy ending - my behavior makes the difference
8/17/2009 from Twitter -
ewengel
#asae09 - change me, not them - go first - focus on what I can control (which is NOT other people)
8/17/2009 from Twitter -
J_Maiman
Conflict mgt: when u (do something) I (react this way) because (reason) so I have a request #asae09
8/17/2009 from Twitter -
ewengel
#asae09 making a request allows peeps to say "no" (not a demand) but "no" requires making a counter-offer
8/17/2009 from Twitter -
ewengel
#asae09 "when you did X, I reacted Y, b/c Z and I have a request Q" - conflict res behavior --> impact feedback model
8/17/2009 from Twitter - All contributions for this session…
2009 ASAE & The Center Annual Meeting & Exposition
Metro Toronto Convention Centre | 255 Front Street West | Toronto, ON M5V 2W6, Canada | (416) 585-8000 | Map it
Metro Toronto Convention Centre | 255 Front Street West | Toronto, ON M5V 2W6, Canada | (416) 585-8000 | Map it